• MANAGED IT SERVICES

    AN END TO END SOLUTION FOR YOUR IT NEEDS

Managed IT Services

At Aurora IT, we understand that in order for your company to be successful, all parts must be performing at the highest levels. In order to achieve this, we shift all risk of the IT Management onto Aurora IT, allowing you to focus on your business. Mitigating these risks by implementing a fully Monitored, Managed, and Maintained network, Aurora IT’s Network Operation Center (NOC), Expert Help Desk, and Onsite Technical Staff back your solution. In the event of any outage, Aurora IT assumes the responsibility to get your system back up at no added cost. Our approach is to define all in-scope IT Systems and then wrap a low monthly fee around them, helping our clients predict costs and increase uptime.

What’s Included?

Monitoring / Maintenance

Ticketing System / Asset and Inventory Control

Monitoring / Maintenance

We have implemented an Enterprise Level Remote Management and Monitoring System to ensure we are achieving the highest Service Level Agreements in the Industry. Aurora IT has proven over time that a well maintained network achieves the best uptime results. Just like changing the oil in your car, you must maintain your system to keep it working properly. We include maintenance of all systems on an ongoing basis 24/7. Your systems will be patched, cleaned, scanned, and rebooted all on efficient schedules that improve uptime and avoid human interaction.

Ticketing System / Asset and Inventory Control

Aurora IT practices what it preaches. We have implemented an Enterprise Grade ticketing system to track all aspects of our customers IT. This results in very high levels of efficiency. Our Technicians have a deep view into our client’s network through this system. We document all IT Assets for each client which allows us to quickly connect, troubleshoot, deploy, configure, and replace if needed.

Onsite Technicians

Expert Help Desk

Onsite Technicians

In the event you need an onsite technician we have the ability to deploy typically within an hour to any of our clients sites. This allows us a versatile approach to resolve any problem.

Expert Help Desk

We have also achieved our highest levels of Service by providing Remote Access Support to all of our clients. Whether your Email won’t send or your printer won’t print, 95% of all problems that arise can be resolved by one of our expert Help Desk Technicians remotely connecting into your systems.

See how Aurora IT Consulting can help you today!